Cam Honeywell type : HCD2F does not work in 4.1

Answered

Permanently deleted user

September 01, 2020 19:26 Edited

Hi,

we have some camera's from honeywell type : HCD2F and in nx witness version 4.1 they give  the folloing error. some one have an idea. in version 4.0 they where working.

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  Wendy Chuang

  • Network Optix team

  September 02, 2020 01:53 Edited

  Hi Mark,

  Please help to do the initial check on your side and collect the information to us. Likely you could follow the steps,

  1. Make sure the firmware of the device is up to date. If not, upgrade your device and try it again.

  2. Confirm the software version of Nx 4.1 is the official release build(4.1.0.31398).

  3. Delete the camera from the resource tree. Launch Wireshark tool to collect the packet and add the camera at the same time.We would like to check the communication between device and camera (Capture the whole process from discover camera to play stream)

  4. Try one of following methods to see if the problem get solved.
  - Whole system configuration: Disable "Allow system to optimize camera settings" from Main Menu > System Administration.
  - Single camera configuration: Enable "Keep camera stream and profile settings" from Camera settings

  Thanks for your cooperation.

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• 

  Norman

  • Network Optix team

  September 10, 2020 12:04

  Hi @..., 

  Any update you can share with us? 

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