Issues whit export video over API

Answered

Permanently deleted user

August 31, 2020 08:28

Hello
we are using the latest version of Nx 4.1.0.31398

API what we use is 
http://user:pass@ipaddress:7001/hls/e6ca7d7f-566c-db88-df83-b4186360db58.mkv?pos=2020-08-29T10:53:44&duration=20&hi

sometimes we get video some times we get video whit 0 bytes

we using AXIS Q6215LE camera and we set up a camera to record 24/7

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• 

  Norman

  • Network Optix team

  August 31, 2020 11:21

  Hi @...,

  Normally when a file of 0 kb is created, no data is present. 
  Could verify if the data is present? 

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  Permanently deleted user

  August 31, 2020 12:12

  Hi
  In Nx Client I have for same period data... and i can export
  we can give u access to chk if u want?

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  Permanently deleted user

  August 31, 2020 12:14

  I forget to tell u 
  its on ubuntu server install Nx

   

   

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  Norman

  • Network Optix team

  August 31, 2020 12:16

  Hi @...,

  Yes, please provide me access (admin level). 

  You can email the credentials to amsterdam@networkoptix.com. 

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  Permanently deleted user

  August 31, 2020 12:23

  Done I add u 
  what mail I can send u my number for Whatsapp or something we can chat ?

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  Permanently deleted user

  August 31, 2020 14:50

  Hi Norman Graafsma
  do you get acces to Nx ?

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  Permanently deleted user

  September 01, 2020 11:27

  Hello Norman
  we are testing same camera bat whit install Nx on WINDOWS 10 Laptop... and all API works fine
  maby this issues is only on Linux version Nx ?
  
  Nx what we have a problem in install on VM on Proxmox 
  We need asap solution because we have some demo tomorrow :)

  
  Thanks
  Vladimir
  
  

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  Norman

  • Network Optix team

  September 01, 2020 11:51

  Hi @...,

  You added the email as a cloud user and in that way there is nothing to verify for us. 
  I use Linux (Ubuntu 18.04 LTS) for my desktop and servers and the API call you provided, works just fine here. 

  My assumption would be that Proxmox might affect the call, since Proxmox is a derivative of Debian/Ubuntu, but not exactly Ubuntu due to the modified kernel.
  
  The only Linux OS we officially support are Ubuntu 16.04 LTS, 18.04 LTS, and 20.04 LTS (from 4.1+). For all other Debian based or Ubuntu based distros applies; it might work, it might not. 

  Also, the virtual machines we confirm to be working are VirtualBox and VMWare. All other are at your own risk. 
  So if you have to demo, please use or the Windows laptop, or Virtualbox with Ubuntu 18.04 LTS. 

   

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  Permanently deleted user

  September 01, 2020 12:05

  Thanks
  Norman
  I will let you know whit new test/updates
  
  thanks

  Vladimir

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  Norman

  • Network Optix team

  September 10, 2020 12:41

  Hi @...,

  Can you provide an update to us? Were you able to resolve the issue? 

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