Camera fault up grading to to 4.1.0.31398

Answered

David Bessen

August 03, 2020 06:51

Hello,

After upgrading to 4.1.0.31398 from a beta with a lower version a thermal camera that was working perfectly now displays the below error.

Hikvision DS-2TD2336-10

any help is greatly appreciated

cheers david 

Confirming server availability.
OK

Confirming camera is accessible.
FAILED: Camera request "getVideoEncoderConfigurations" failed with error "Fault info. Reason: Validation constraint violation: invalid value in element 'tt:H264Profile'. Additional: SOAP-ENV:Sender. ". Please try to reboot the camera, then restore factory defaults on the web-page. Finally, try to update firmware. If the problem persists, please contact support.

Diagnostics complete

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• Official comment

  

  Ichiro

  • Network Optix team

  August 04, 2020 17:38 Edited

  Hi David Bessen,

  This is likely an issue on the camera. In v4.1.0, Nx will send request “setVideoSource” for profile in case of we haven’t changed it.  Usually it is ok for every camera because server doesn’t change it, so the set function is actually put the identical profile back to the camera, but sometimes, we found the cameras returns error unfortunately.
  
  We have optimized this process and avoid sending this to the camera if the profile does not change. This fix will be included in the monthly patch of v4.1.0 as well.
  
  If you can't reset the camera, likely you can try to enable the expert mode on the camera, it would be a workaround if the camera is not able to reset. Thanks.
  
  
• 

  David Bessen

  August 04, 2020 04:51

  solved

   

  reset the camera as well as restarted the server appears to resolve the issue 

   

  thanks to  Ryan for his support

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• 

  Ichiro

  • Network Optix team

  August 05, 2020 05:00 Edited

  Hi David Bessen,

  Per our sales report, you still have the issue. We will create a ticket for your to investigate.
  Thanks.

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