NX1 just drops off the network

Answered

brett davies

July 16, 2020 08:04

HI,

I have 2 NX1 units on 2 different systems which just drop off the network for no good reason. A reboot solved the issue on every occasion but its becoming annoying.

1 of these it happens so often, we have moved the cameras to a new server but have to leave the NX1 there for the 4 licences

Latest version of NX server and client, other NX1's on systems are ok.

Any ideas what i can do?

 

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• 

  Norman

  • Network Optix team

  June 22, 2022 12:06 Edited

  Hi brett davies,

  How do you connect to the devices? Via the LAN or WAN? Via the Nx Witness desktop client of the Nx Witness mobile client? 
  As a local user or a Nx Cloud user? 
  When dropped off from the network, what does it mean? 
  Unable to be reached? Does it continue to record or is unavailable for the cameras as well? Can it be pinged? 
  Did you check the server logs? And the event logs? 

  What is considered the latest version? 4.0.0.29987 or 4.0.0.31274 or another version? 

  Lot's of questions. Please take notice of our sticky topic which you can find in each section of this community. 
  If you keep this in mind and provide such information, it will be easier for us to suggest a solution. 

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• 

  brett davies

  July 16, 2020 22:00

  Some of these questions are either irrelevant or obvious, which is why i left them out.

  • Devices are connected over LAN
  • Both local and cloud.
  • the NX DROPS OFF the network, meaning the licenses are gone, the recording is gone its all gone until there is a reboot. Lights are on but you cannto ping it, you cannot see it via clients and devices fail over to other servers
  • no it doesnt continue to record, its gone, it has ceased to be be, its metabolic processes re now history, it is bereft of life
  • Nothing in logs
  • 31274..as i said the latest

  This has been happening to NX1's since they were released, its not a local issue. It used to be someone would log in and do their thing and it would be fixed..I'd just like to know how to resolve it myself .i dont have time to write war and piece on it, providing info that has no bearing on the solution or the problem. 

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  brett davies

  July 16, 2020 22:14

  SORRY THE VERSION IS 29987, AS I SAID THE LATEST PUBLICALLY AVAILABLE

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• 

  Norman

  • Network Optix team

  July 17, 2020 09:18 Edited

  Hi Brett,

  Please perform the following steps via SSH.

  $ if [[ $(cat /etc/security/limits.conf | grep -c '* soft core 0') == 0 ]]; then echo "* soft core 0" >>/etc/security/limits.conf; fi
  
  $ if [[ $(cat /etc/security/limits.conf | grep -c '* hard core 0') == 0 ]]; then echo "* hard core 0" >>/etc/security/limits.conf; fi
  
  $ rm -f /opt/networkoptix/mediaserver/bin/core.*
  
  $ reboot

  The issue was resolved in 4.0.0.30617.
  You can update to the latest publicly available build, which is 4.0.0.31274.

  The in-client credentials are;

  Build Number: 31274
  Password: t1u71t

  You can find such information at https://my.networkoptix.com/#/download

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