NX Cloud https://nxvms.com/

Answered

Permanently deleted user

April 16, 2020 01:53

NX Cloud has stopped enabling access to our onsite NS system.  It states "Can't load system settings" system is unavailable.

Clint = 4.0.0.0.29987

Server 4.0.0.0.29987 Ubuntu 2018.04 LTS 

Cloud

 

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  Wendy Chuang

  • Network Optix team

  April 16, 2020 02:17

  Hello Anthony,

  
  There's no issue on my side. The system settings is still available when I click the Nx system. 
  Is your Nx system offline at the moment? Could you take the screenshot for us ?

  Thank you.

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  Permanently deleted user

  April 16, 2020 02:30

  Is stating it us unreachable, but I can access it internal and also via the cloud on the NX client but not via the web portal.  I am trying to delete and recreate a user that didn't get their invite that is what has drawn my attention to the issue.

  

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  Wendy Chuang

  • Network Optix team

  April 16, 2020 02:41

  Hello Anthony,

  Thank you for your information.
  Could you check if there's any firewall rule blocking the necessary service between Nx cloud and your Nx system? (You may refer to the white list HERE)

  Besides, does this problem happen on all your Nx systems(Supposed you have multiple Nx system binding to the Nx cloud)?

   

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  Norman

  • Network Optix team

  April 16, 2020 07:19

  Hi Anthony,

  Could it be that you are using H.265 cameras? If that is the case, H.265 isn't supported yet via the Nx Cloud of the Nx WebAdmin. This should be resolved in version 4.2. 

  You can circumvent this, by (temporarily) switching the camera(s) to H.264 until the new version is released. 

   

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  Permanently deleted user

  April 16, 2020 07:32

  Its very strange as it was working when we originally setup last week, I could see the cameras etc now I can even get to my users.

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  Wendy Chuang

  • Network Optix team

  April 16, 2020 08:01

  Hi Anthony,

  Could you provide the remote access (Teamviewer or Anydesk) of server machine for us?

  It will be helpful for us to identify the issue quickly.

  Thanks.

   

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  Permanently deleted user

  April 16, 2020 08:18

  Sure I have team viewer how do we proceed?

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  Wendy Chuang

  • Network Optix team

  April 17, 2020 03:25

  Hi Anthony, 

   

  It should be all working now after fixing the cloud instance problem.

  I'll mark this post as "answered". Thanks for your report.

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  Florian Lauer

  July 05, 2020 18:20

  Hi ,

   

  can you check the cloud?

   

  I think the same problem has excisted since this morning, There will be a cloud instance problem.

   

  Thank You.

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  Norman

  • Network Optix team

  July 05, 2020 19:42

  Hi Florian,

  The issue should be resolved. Can you check it once more?

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  Florian Lauer

  July 05, 2020 19:59

  Hi Norman,

  it works fine again.

  Thank You

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