RTP packet Loss Issue

Answered

Permanently deleted user

January 20, 2020 21:04

I have like 5 Sites where i have this RTP packet Loss Issue with Hikvision Cameras we have Gigabit Switches. anything what we can do to fix this issue? 

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• Official comment

  

  Norman

  • Network Optix team

  January 21, 2020 09:16

  Hi @... and @...,

  Please check THIS support article. 

  In most cases, the solution can be found in the camera. 
  When you reduce the load on the camera by reducing the framerate and/or quality the RTP package loss will be minimized or even eliminated. 
• 

  Permanently deleted user

  January 21, 2020 06:47

  i have the same issue how can it be fixed...

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• 

  Daniel Francis

  December 14, 2020 00:43

  Also having this issue with Hikvision cameras the two Dahua Cameras onsite are perfect.

  Has there been a solution found for this post?

  Thank you

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• 

  Wendy Chuang

  • Network Optix team

  December 14, 2020 02:11 Edited

  Hi Daniel Francis,

  You could follow the guide and this article to do initial troubleshooting on your camera first. You could play the RTSP stream via VLC player on the server machine and verify if the same problem happens.

  Mostly the problem is more likely the camera problem and it might be the independent case with different camera manufacturers or models. So I'll suggest you create another post with the details(Nx version, camera firmware, models, and issue symptom) if the issue still remains.

  Thank you.

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  James Whitehouse

  May 15, 2023 18:58

  Trying to get to the support article the site says I'm not authorized to access this page

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• 

  Norman

  • Network Optix team

  May 15, 2023 19:12

  Hi @...,

  Here you are: LINK

  The previous links, linked to a support article that was taken offline and was replaced by this new article.

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