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API V6 Image 401 error

Answered
Elan Paul
Edited

Hello support,

We are trying to get an image for a Hanwa vision camera. The model is XNF-9010RV. We are using the url https://<cloud_system_id>.relay.vmsproxy.com/rest/v3/devices/<device_id>/image?size=1920x1080, and the response is <HTML><HEAD><TITLE>Unauthorized</TITLE></HEAD><BODY><H1>401 Unauthorized -- DisabledBasicAndDigest</H1></BODY>

The account we are using has admin permissions and other endpoints work on this account. Can you explain why we are getting this 401 Unauthorized response?

This is using a cloud url and the API version is V6.

Thank you

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Comments

1 comment

Date Votes
  • Norman
    • Network Optix team

    Hi Elan Paul,

    This reveals the issue: 

    <HTML><HEAD><TITLE>Unauthorized</TITLE></HEAD><BODY><H1>401 Unauthorized -- DisabledBasicAndDigest</H1></BODY>

    This tells us, that you try to authenticate with Basic or Digest authentication, instead of a Bearer Token, so if you use a Bearer token, you should be able to get the desired thumbnail. 

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