DW Cloud Timing Out

Completed

Elan Paul

May 23, 2025 12:38

Hello,

We have upgraded our integration to Nx's v3 REST API. When trying to make a call to rest/v3/devices it alternates between 200 success responses and timing out. We tried expanding our timeout header in the request to 120 seconds, but this doesn't improve anything. There are only 60 cameras or so in the account, so we are not sure why such a light request would cause a timeout. Do you have any guidance as to how to solve this issue?

Thank you,

Elan

0

• 

  Ichiro

  • Network Optix team

  June 10, 2025 07:54

  Hi Paul,

  Just checking in — we’re not sure if the issue is still occurring on your end. We’ve tried reaching out but haven’t received a response so far.

  If you’re still experiencing the same problem, please don't hesitate to contact DW Support directly. They’ll assist you further through their technical support channel.

  0

Please sign in to leave a comment.