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Cannot update server hive to 6.0.2.40414

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Garry Allen

We have a server hive that is currently running 5.1.4.38659 that is hosted on Ubuntu Server 22.04 and we are wanting to update it to 6.0.2.40414. The servers do have apparmor running.

 We have attempted to do the update using client software both on Windows and Ubuntu. We have tried doing it both from the web and using the downloaded zip file. We have successfully downloaded the update but when we attempt to update the servers, the servers sit there with no progess. Is there an alternate route to doing the update? The servers are separated using a firewall with the applciation ports being whitelisted along with the ports to access the web but even when we detached one of the servers from the hive and attempted to do the update on it alone, the update did not progress.

If I need to look in the system logs, what should I be looking for for the update?

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3 comments

Date Votes
  • Andrew Sharrem
    • Authorized Reseller
    • Great answers
    • Idea generator
    • Expert (Gold)

    Hi Gary,

    An alternate install method is a simple over-install of the new version. All existing system settings will be kept.
    This method will bring in any unmet dependancies, which may be the cause of your issue, especially for the Nx Client. SSH to each of your servers…

    wget https://updates.networkoptix.com/default/40414/linux/nxwitness-server-6.0.2.40414-linux_x64.deb
sudo apt install ./nxwitness-server-6.0.2.40414-linux_x64.deb
wget https://updates.networkoptix.com/default/40414/linux/nxwitness-client-6.0.2.40414-linux_x64.deb
sudo apt install ./nxwitness-client-6.0.2.40414-linux_x64.deb

    I run mostly linux servers & haven't encountered your issue before, so apparmor may be the issue. Quoting from the Apparmor website

    Debugging application problems
    When debugging issues, the first step should always be to disable the AppArmor profile for the application and check if it had an effect. If not, the problem in the application was not related to AppArmor.

     

     

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  • Norman
    • Network Optix team

    Hi Garry Allen,

    Moments ago, I updated my Ubuntu 22.04 LTS Desktop system, where AppArmor runs by default, and the update process went smoothly without any issues.

    I performed the update through the Desktop Client via the pushed update and had no problems.

    Could you clarify what you mean by "doing it both from the web and using the downloaded zip file" and how you obtained the zip files?

    Additionally, I agree with Andrew Sharrem — if you encounter issues while updating, the simplest solution is often to download the package manually and reinstall it.

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  • Garry Allen

    Thanks for the help Norman and Andrew. We're actually running Ubuntu Server 22.04 with further hardening. I suspect that it had to do with how /tmp was mounted and the rights on that directory. I changed how it was mounted in /etc/fstab and did the install using sudo apt install ./nxwitness-se…. and have now successfully updated the majority of the servers in the hive

    We downloaded the zip using the link from the nx witness client software

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