Merging Server after replacing hardware

Completed

Moritz S

July 18, 2024 06:06

Hi NX users,

we had to replace a server (not the parent server) that was merged with several other servers.

We deactivated the licenses and did a backup of the database (Ubuntu).

We then reinstalled NX on the new hardware and imported the database again (Ubuntu 22.04).

That all worked well but now we do not know how to merge the server again without losing all cameras and users.

Versions from all servers are 5.1.4.38659

What is the correct way?

Thanks,

John

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  Moritz S

  July 18, 2024 08:42 Edited

  Hi,

  we now did follow the instructions listed here:

  https://support.networkoptix.com/hc/en-us/articles/360051538333-What-to-do-when-a-cloud-connected-server-dies

   

  At first, the merging of the two server always failed but after restarting the parent server everything went well and is working again.

  So the issue is resolved.

   

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  Norman

  • Network Optix team

  July 18, 2024 13:50

  Thanks for the update Moritz S.
  Good to see everything is sorted.

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