Is the Nx Cloud up? Visit our Status Page for the current health and performance of the Nx Cloud.

Status Page

NX Witness Object Detection Not Working as Expected

Completed

Comments

4 comments

  • WallaWalla

    Just following up on this. Can anyone provide any clarification? I have followed the document "Troubleshooting Analytics Issues for Cameras and Plugins" to understand the issue better and what I am seeing in the analytics logs is continuing to line up with what I see in the UI/Client. If I create an event rule then the object detection works/tags successfully. If no rule exists then nothing happens.

    Do I have something configured wrong, or is there something else going on here?

    Or is the standard operating procedure here to just create an event rule to create a bookmark for every object detected?

    Thanks in advance!

    0
  • Wendy Chuang
    • Network Optix team

    Hi WallaWalla,

    This is the expected behavior and the limitation of Dahua API. It passes the metadata over the event notification message, instead of using streaming protocol. That's why the user needs to configure the analytic event first, in order to receive the detected object.

    Thank you.

    1
  • WallaWalla

    Hi Wendy,

    Thank you so much for your reply. That is the exact clarification I was looking to gain (though I'm a little disappointed as I otherwise am liking these Dahua cameras).

    Other than Digital Watchdog/Axis cameras, is there a camera manufacturer that has better native support for in-camera analytics with the NX platform? I.e. continuous object detection/tracking, advanced object search, video metadata, etc. Would it be Hanwah and/or Hikvision?

    Thank you again for your support!

    0
  • Wendy Chuang
    • Network Optix team

    Hi WallaWalla,

    We have various integrations, and therefore, I recommend consulting with the manufacturer for details on their different series of models.

    You can also refer to the related topic in our support article, which includes test models that have been verified by our QA team.

    Thank you.

    1

Post is closed for comments.