windows server 2016 not able to connect to nx cloud

Answered

Bob Iskandar

February 23, 2024 07:51 Edited

Hi, appreciate your help to solve this problem
Thank you

NX server using windows server 2016 not able to connect to nx cloud

Steps to replicate problem

• using the PC where nx server is installed, open admin page from web browser
• click "connect to nx cloud" button
• successfully logged in to nx cloud when the pop-up browser asks to login to nx cloud
• STUCK in the local admin page where there is a pop-up asking to input the local admin password (password entered is already correct).
• System accepts admin password as correct, but after loading and waiting for a few minutes, system is still stuck at the same input field and nothing happens (see file attached)
  
  
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Alternative steps to replicate problem:

• using a different PC (not nx server) to connect as nx client
• go system administration -> nx cloud
• click "connect system to nx cloud"
• error msg appears "Failed to connect system to Nx Cloud. None of your Servers has connection to Cloud"
  
  
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Server PC info:

• Windows server 2016 Datacenter (version 1607)
• Nx version  5.1.2.37996

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  Andrew Sharrem

  • Authorized Reseller

  February 24, 2024 00:41

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  https://support.networkoptix.com/hc/en-us/articles/17316044657303-How-to-resolve-offline-or-unreachable-cloud-connections

  Missing Amazon Root CA 1 certificate process has resolved it for me several times.

   

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  Bob Iskandar

  February 24, 2024 03:16

  Thanks for the suggestion Andrew

  Tried it but problem still not solved.
  

  Any other suggestions?
  Thank you

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  Bob Iskandar

  February 24, 2024 03:42

  update:
  solution from Andrew solved the problem
  I just had to restart the PC and it now works
  
  Thank you!

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• 

  Norman

  • Network Optix team

  February 26, 2024 09:35

  Thanks, Andrew Sharrem!

  Glad to read the issue was resolved Bob Iskandar.

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