NX Witness iOS app doesn't respond to volume controls

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    Norman - Nx Support

    Hello Dan Warne,

    I hope this message finds you well. I wanted to inform you that, currently, I do not have access to any iOS device. However, I have initiated an internal request to check if we can reproduce the issue you reported. If successful, we will promptly create a task for our development team to address and resolve the issue. Please be aware that iOS 17.x is not officially supported at the moment, so the final solution may take some time.

    In the interim, it would greatly assist us if you could attempt to reproduce the issue with DEBUG2 logging enabled. Once done, please share the log ID with us so that we can further investigate and expedite the resolution process.

    Thank you for your understanding and cooperation.

    Best regards.

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    Miguel Câmara
    Hello Dan and Norman,
     
    I am not running iOS 17 test, so not 100% sure if this is still valid or relevant.
     
    It might be the case like in my iOS when I use the volume buttons I am actually only controlling the “Ringer Volume”:
     
     
    In my case the buttons are not changing the speaker volume.
    This is an option that can be changed in the iOS Audio Settings:
     
     
    If you disable this “change with buttons” option in the “ringtone and alert volume” section of the iOS settings, maybe it will start working for you.
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    Norman - Nx Support

    Thanks a lot Miguel Câmara!!

    Really appreciate it. We'weren't able to reproduce it yet, since it seems that most colleagues with iOS are having their holiday this week.

    Can you confirm Dan Warne if this suggestion resolves the issue you encounter?

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    Norman - Nx Support

    Hi Dan Warne,

    Since it has been a while since we heard from you, we assume that the feedback of Miguel Câmara resolved the issue, and we close this topic accordingly.

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