NX Witness (DW Spectrum) Fisheye Camera PTZ Joystick Control Functionality
Completed
Hello All. Coming here since DW Spectrum is basically NX Witness with their branding, and wasn't able to get much help from Digital Watchdog Tech Support (Since they pretty much will not speak with end users, even those that do their camera installs and maintenance in-house).
We recently upgraded from version 4.2.0.32842 to version 5.1.0.37133. With the older version 4.2 software, we used to be able to control our fisheye cameras in their de-warped state with our Axis T-8311 joysticks like they were PTZ cameras. After we upgraded to version 5.1, we lost the functionality of being able to control the de-warped fisheye cameras with the joystick, instead being presented with an error message that says "(Camera Name) does not support PTZ". Our Fisheye cameras are Digital Watchdog DWC-PVF5Di1TW & LTS VSIP7552FW-SE models.
This functionality still works with the computer mouse, just not the joysticks.
Was the ability to control de-warped fisheye cameras with PTZ joysticks removed in the newer 5.1 version software or is this some sort of bug that will be resolved in a future version of DW Spectrum/NX Witness
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Hi Zack Sauve,
I noticed that you're already submitted a support ticket (#36557) and our support team is on it.
Accordingly, I'll close this topic to avoid multiple people investigate the same reported issue.0
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