A specific ONVIF camera is repeatedly connecting and disconnecting

Answered

Daiki Kato

November 13, 2023 09:49

Hi,

I am using an ONVIF camera named "JS-CW1028". It was working fine until Nx version 5.0.0.35745. However, after Nx version 5.0.0.35745, the camera started to repeatedly connect/disconnect at intervals of about 10 to 20 seconds.

When I have the camera's advanced settings screen open, the display alternates periodically as shown below.

The behavior of the camera repeatedly connecting and disconnecting is also observed in Nx version 5.1.1.37512. Are there any workaround solutions available?
If there is any information necessary for analysis, I will provide it.

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  Andrew Sharrem

  • Authorized Reseller

  November 13, 2023 20:59

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  Workaround:
  Go to the "expert" tab of Nx camera settings & check "keep camera stream & profiles".
  This will stop nx from trying to automatically "optimize" the camera stream.

  Temp Fix:
  Soft resetting the camera usually resolves it.

  Fix:
  Camera Firmware update

  ;-)

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  Daiki Kato

  November 13, 2023 23:37

  Hi Andrew Sharrem,

  The camera firmware is up-to-date, and resetting did not resolve the issue. However, it successfully started working with the workaround you provided. Thank you very much.

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