A23 notification issue

Completed
Follow
Avatar
Matthew
My client is currently having an issue turning on notifications. When she attempts to turn on in the settings area it pops up with a “cannot enable push notifications - please check internet connect” however the phone is connected to the wifi and cellular network. Update information • One UI version: 5.1 • Current version: A235FXXS2CWD1 / A235FOLM2CWB4 / A235FXXS2CWD1 • Security patch level: 1 May 2023 Any ideas ?
0

Comments

4 comments

Sort by Date Votes
  • Avatar
    Anton Babinov

    Hello Matthew,

    at the moment we have few reports about this problem and our dev team is looking into it. In some cases clean install of mobile client solves the issue, but this workaround is not 100%. 

    I don't have any estimates for the fix yet, so I'll update you about our progress next week.

    0
    Comment actions Permalink
  • Avatar
    Matthew

    Have there been any updates?

    0
    Comment actions Permalink
  • Avatar
    Norman - Nx Support

    Hi Matthew,

    I hope this message finds you well. While reviewing our community discussions, I noticed that there hasn't been a response from other community members regarding your query. Could you please confirm if your question is still relevant? If so, I'd be more than happy to explore ways we can assist you.

    Best regards.

    0
    Comment actions Permalink
  • Avatar
    Norman - Nx Support

    Hi Matthew,

    Since we haven't received a response from you in a while, we presume that your inquiry has been successfully resolved over time. Consequently, we will be closing this topic. Please be aware that should you need additional assistance in the future, feel free to create a new topic for general inquiries or submit a support ticket for any bugs or unexpected behavior you may encounter.

    0
    Comment actions Permalink

Post is closed for comments.

Didn't find what you were looking for?

New post