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Cannot see CCTV on the NX platform

Answered
Permanently deleted user

I am using a single CCTV with four lenses. Three of the lenses can be displayed on the NX platform smoothly, but the other lens cannot be displayed. I also tried to detect the CCTV. The four lenses are normal.

 

I would like to try to restore the lens to the original factory settings, but four images can appear normally on the NX platform, but one of the lenses will not display the image after a minute or two.

Will anyone encounter this kind of problem? Thank you for your help.

 

24/05/2021 

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Comments

3 comments

Date Votes
  • Anderson Chang
    • Network Optix team

    Hi @...,

    In order to offer the suggestions to you, please follow the below instructions, and provide the information for us:

    1. The Nx Server version
    If your system is not running the latest version, you could first try to update the system to the latest release.
    Check: https://my.networkoptix.com/#/download

    Latest release: 4.2.0.32840 published 27 Apr 2021

    For Nx Witness In-Client Upgrade
    Build Number: 32840
    Password: ld5xsd

    2. The camera model name
    Please also check the released firmware of your cameras, and make sure they are all running on the latest firmware.

    3. ONVIF troubleshooting
    If your camera is added via ONVIF protocol, you can find the troubleshooting guide HERE.

    4. Diagnostic result
    You can click the diagnosis button and take a screen capture of the result. It would be good if you can also copy the error message to us.

    5. Disable optimize device settings
    There are two options to disable the optimization:
    Overall: Open Main Menu and go to System Administration > General tab, uncheck the Allow System to optimize device settings.
    Single device: Open Camera Settings and go to Expert tab, check the Keep camera stream and profile settings.
    You may refer to this ARTICLE.

    6. Provide the RTSP and HTTP port forward
    If you found the issue persists after you have done all the above, it is likely we need to have the direct access to your devices to have further investigation.
    If you agree to provide the direct access for us, I will convert this post into our ticket system for you to provide sensitive information.

    Thank you.

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  • Permanently deleted user

    Hi Anderson Chang

    After receiving your message, I will give it a try, thank you.

    24.5.2021

     

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  • Anderson Chang
    • Network Optix team

    Hi @...,

    Just checking in to make sure you received our response as it has been a while since we have heard from you. Please let us know if you still need help by responding to this post. We are eager to resolve your question as soon as possible.
    Thank you.

    0

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