License not valid, Server with matching HardwareID not found

Completed

Permanently deleted user

May 09, 2021 11:57 Edited

Hi guys,

 

our licenses are not valid anymore due to "Server with matching Hardware ID not found".

I'm aware of the article https://support.networkoptix.com/hc/en-us/articles/211457528-License-Problem-Server-Not-Found but we did not change Motherboard or NICs.

The server is installed bare metal on Ubuntu. Server and Client version: 4.2.0.32658.

We do have a bonding NIC but the MAC address of the bond matches the one in mediaserver.conf

I realised that the storage from /mnt/videodata/HD Witness Media is inaccessible but from some symlink? /videostorage/HD Witness Media is accessible. Perhaps it has something to do with this?

 

Any help is appreciated!

Thanks, John

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  Norman

  • Network Optix team

  May 11, 2021 11:20

  Hi @...,

  I transferred this topic into a ticket and requested some additional information, which you can share privately via the ticket.

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  Norman

  • Network Optix team

  May 18, 2021 18:03

  MAC address of NICs were changed, MAC was spoofed to the previous MAC address and the issue was resolved.

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  Justin C

  February 28, 2023 09:08

  Hi NX Support Team, 

  I'm experiencing a similar issue with multiple "Server with matching hardware ID not found" warnings. 
  Issue occurred after merging cloud systems.  No known hardware changes..

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  Norman

  • Network Optix team

  March 06, 2023 14:19

  HI Justin C,

  I hope this message finds you well. I noticed your recent topic hasn't received a response yet.

  To ensure that your issue is addressed promptly, I transferred your topic into a support ticket so that our support team can assist you with the investigation and provide you with the necessary assistance.

  Please let us know if there is anything else we can do to help.

  Best regards.

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