Problem - Cannot merge system because same

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    Roman Yuldashev

    Hello Omer Lev

    The error is displayed correctly, because any manipulation with the server does not change its ID. And the system database stores information about the server after it has been detached. To solve the problem, follow the instructions below.:

    1. Delete the Server from the original system.
    2. On the server that was detached from the original system, select all devices in the resource tree, right-click on the selected devices and select the camera settings as shown in screenshot 1.
    3. In the settings go to the "Expert" tab and enable the "Keep camera stream and profile settings" option and click apply. screen 2.
    4. Then disable the option back and press apply.
    5. Now you can merge.

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    Shani Sh

    Hi Roman,

    Thanks for the quick reply!

    I forgot to mention that the server I tried to add is a new server, so that it didn't exit yet in any system before.

    I was in the server setup level when I needed to choose if to add it to a new system or to an existing system, so I chose existing system and then what I described above happend.

    Thanks!

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    Roman Yuldashev

    Hello Shani Sh,

    In this case, follow the instructions below:

    1. In the server setup level choose "Setup New System"
    and tipe your desired System name e t c.
    2. Then refer to THIS article, please. Generate new GUID and copy it.
    3.Go to the Windows Registry this can be done by entering "regedit" in the search bar.
    4. Go to the HKEY_LOCAL_MACHINE \ SOFTWARE \ Network Optix \ Network Optix Media Server folder and double click on the "serverGuid" parameter.
    5. Clear the "Value" field and paste the previously generated GUID into it.

    After that, it will be possible to configure the new system, which should merge without such errors.

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    Norman Graafsma

    HI Shani Sh,

    We have not heard back from you in a while, so we are going to assume your question has been answered and set this topic to 'Answered'.

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