Problem - Cannot merge system because same

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Omer Lev

• April 20, 2021 07:59

Hi,

I work on NX server version 4.2.0.32658, in OS Window 10.

I added a new server to a system (merged), and than detached it from the system.

After that, I tried to add the new server to the system again (merged), and got this error:

"Cannot merge Systems, because they have at least 1 server with the same ID. Please remove this server and try again."

I saw in the system that the server is still in the servers tree, so I also deleted it from there.

Then, I tried again to add the new server to the system (merged), and got the same error.

Thanks!

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• 

  Roman Yuldashev

  • April 21, 2021 13:10

  Hello Omer Lev, 

  The error is displayed correctly, because any manipulation with the server does not change its ID. And the system database stores information about the server after it has been detached. To solve the problem, follow the instructions below.:

  1. Delete the Server from the original system.
  2. On the server that was detached from the original system, select all devices in the resource tree, right-click on the selected devices and select the camera settings as shown in screenshot 1.
  3. In the settings go to the "Expert" tab and enable the "Keep camera stream and profile settings" option and click apply. screen 2.
  4. Then disable the option back and press apply.
  5. Now you can merge.

  

  

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  Shani Sh

  • April 21, 2021 14:51

  Hi Roman,

  Thanks for the quick reply!

  I forgot to mention that the server I tried to add is a new server, so that it didn't exit yet in any system before.

  I was in the server setup level when I needed to choose if to add it to a new system or to an existing system, so I chose existing system and then what I described above happend.

  Thanks!

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  Roman Yuldashev

  • April 21, 2021 18:00

  Hello Shani Sh,

  In this case, follow the instructions below:

  1. In the server setup level choose "Setup New System"
  and tipe your desired System name e t c.
  2. Then refer to THIS article, please. Generate new GUID and copy it.
  3.Go to the Windows Registry this can be done by entering "regedit" in the search bar.
  4. Go to the HKEY_LOCAL_MACHINE \ SOFTWARE \ Network Optix \ Network Optix Media Server folder and double click on the "serverGuid" parameter.
  5. Clear the "Value" field and paste the previously generated GUID into it.

  After that, it will be possible to configure the new system, which should merge without such errors.

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  Norman - Nx Support

  • May 03, 2021 13:34

  HI Shani Sh,

  We have not heard back from you in a while, so we are going to assume your question has been answered and set this topic to 'Answered'.

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