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4.2 netwok issue with Avigilon Fisheye

Answered
Permanently deleted user

I have 2 Avigilon fisheyes that are not stable after updating NX Witness to 4.2

I have updated cameras to latest firmware, I have rebooted cameras, deleted and added as new, lowered frame rate in the camera GUI

Now I cant roll back to an earlier build

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Comments

8 comments

Date Votes
  • Wendy Chuang
    • Network Optix team

    Hi @...,

    Are you able to forward the HTTP/RTSP port of the camera for us to test? If you agree, I'll convert this post into our ticket system for you to provide sensitive information.

    Thank you.

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  • Permanently deleted user

    Sorry but I cannot provide access to my clients network.

     

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  • Norman
    • Network Optix team

    Hi @...,

    Please provide some more information about what you mean with 'not stable'.
    Also, it might be worth a shot to upgrade to the 4.2.0.32840 version, since improvements were made for fisheye cameras, but not sure if it resolves the issue you encounter.

    You can update your systems with the following in-client update credentials:

    Build Number: 32840
    Password: ld5xsd

    Also, if you really want to downgrade your system, you can follow the instructions in THIS support article.

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  • Permanently deleted user

    Clipboard of the camera issue, latest version of NX 4.2.0.32840

     

    Confirming server availability.
    OK

    Confirming camera is accessible.
    OK

    Confirming target camera provides media stream.
    FAILED: Camera request "rtsp://192.168.72.37/defaultPrimary?mtu=1440&streamType=u" failed with error "Method Not Valid In This State ". Please try to reboot the camera, then restore factory defaults on the web-page. Finally, try to update firmware. If the problem persists, please contact support.

    Diagnostics complete

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  • Norman
    • Network Optix team

    Hi @...,

    Most likely, in this current state, the camera will show similar issues in the Onvif Device Manager as you experience in Nx Witness.

    This:

    then restore factory defaults on the web-page.

    Should solve the issue.

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  • Permanently deleted user

    I have installed new firmware, defauted all camers and rebooted many times.

     

    I will try the ONVIF tool

     

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  • Maxwell Paine

    I have this issue with several avigilon cameras on 6.1.0. Sometimes if i set NX to use the secondary stream instead, it works. 

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  • Norman
    • Network Optix team

    Hi Maxwell Paine, 

    What kind of issue do you experience? And does the same issue also occur in the Onvif Device Manager? 

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