Joystick T8311 Axis

Answered

Jordan IUNCKER

December 22, 2020 12:24

Hi Norman

A new customer use 2 AXIS PTZ T8311, the computer recognize the joystick but in-client NxWitness the joystick don't work.. PTZ work good with mouse but don't work with Joystick...

Computer details : 

Winver : 

NxClient info :

Best regards,

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• 

  Roman Yuldashev

  December 23, 2020 13:17 Edited

  Hi, Jordan IUNCKER

  My name is Roman and I am a Network Optix technical support engineer.

  There were some issues with the joystick in the Nx Witness version 4.1.0.31398 which were later resolved,
  try to update to the latess patch: Build Number: 32212 Password: d78h3e

  How many joysticks did you connect at the same time? If more than one, try to disconnect all of them, connect just one and try again.

  Have you seen this guide? 

  Try to follow the steps:
  1. If you are not sure in what order the joystick was connected, restart the client once again.
  2. Make sure the PTZ icon is enabled on the camera added to the layout.

  

  3. If all steps were performed correctly, but the joystick is still not working, please let us know, thanks.

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• 

  Norman

  • Network Optix team

  January 06, 2021 09:36

  Hi Jordan IUNCKER,

  We have not heard back from you in a while, so we are going to assume your question has been answered and set this topic to 'Answered'.

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• 

  Jordan IUNCKER

  January 07, 2021 13:03

  Hi Norman

  Yes sorry, it's work in last patch.
  Best regards,

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