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XNO-6123R Objects not displayed

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6 comments

  • Doug Makino

    Vincent,

    I had a similar issue with some Hanwha XNV-8083R. I ended up turning on BestShot and that got the object thumbnails coming into witness. I still see some inconsistencies with what shows up on the timeline versus what is shown as an object. 

    Did you find a resolution to your problem or any additional insights?

    Doug

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  • Vincent INEO

    Hi Doug,

    I didn't find a solution, I will wait until the next update hoping it'll be fixed.

    Vincent

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  • Norman
    • Network Optix team

    Hi Vincent INEO and Doug Makino,

    Can you please verify if the issue also exists in version 5.0.0.36634?

    Some improvements were made for the Hanwha camera without the use of BestShot.

    If you need to upgrade to version 5.0.0.36634, you can use the following in-client credentials.

    Build Number: 36634
    Password: thn04r

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  • Vincent INEO

    Hi,

    my client server is already in latest release 5.0.0.36634 :)

    Vincent

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  • Norman
    • Network Optix team

    Dear Vincent INEO,

    I've created a support ticket on your behalf. Please continue the conversation there.

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  • Vincent INEO

    Hi Doug, here's the answer : 

    Hi, thanks for the reply. I used the command and I can see that there was no bestshot image although bestshot was enabled in the camera. I tried to deactivate and reativate IVA and with the new Hanwha Firmware, a pop up appears :"If Confidentiality Zones are activated, BestShot will no send images". So I deactivate Privacy mask and it's worked ! A little bit problematic but it visualize the road so no privacy mask are required.

    Regards ,
    Vincent

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