XNO-6123R Objects not displayed
Completed
Hi,
I'm facing an issue with 2 of my 4 same cameras on my client system.
The cameras are Hanwha XNO-6123R with the latest firmware (2.22) and just 2 of them are not displayed the objects. I have the yellow bars on the timeline but when I want to filter, I have a message in the right panel which says No object. The only filter is "Camera on layout" and I visualize the camera.
The cameras parameters are the same, the object are activated and BestShot are activated too.
I don't understand why it works only on 2 cameras but not on the 4 despite it's exactly the same configuration.
Thanks,
Regards,
Vincent
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Vincent,
I had a similar issue with some Hanwha XNV-8083R. I ended up turning on BestShot and that got the object thumbnails coming into witness. I still see some inconsistencies with what shows up on the timeline versus what is shown as an object.
Did you find a resolution to your problem or any additional insights?
Doug
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Hi Vincent THUNOT and Doug Makino,
Can you please verify if the issue also exists in version 5.0.0.36634?
Some improvements were made for the Hanwha camera without the use of BestShot.
If you need to upgrade to version 5.0.0.36634, you can use the following in-client credentials.
Build Number: 36634
Password: thn04r -
Dear Vincent THUNOT,
I've created a support ticket on your behalf. Please continue the conversation there.
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Hi Doug, here's the answer :
Hi, thanks for the reply. I used the command and I can see that there was no bestshot image although bestshot was enabled in the camera. I tried to deactivate and reativate IVA and with the new Hanwha Firmware, a pop up appears :"If Confidentiality Zones are activated, BestShot will no send images". So I deactivate Privacy mask and it's worked ! A little bit problematic but it visualize the road so no privacy mask are required.
Regards ,
Vincent
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