XNO-6123R Objects not displayed

Completed

Vincent INEO

April 28, 2023 12:21

Hi,

I'm facing an issue with 2 of my 4 same cameras on my client system.

The cameras are Hanwha XNO-6123R with the latest firmware (2.22) and just 2 of them are not displayed the objects. I have the yellow bars on the timeline but when I want to filter, I have a message in the right panel which says No object. The only filter is "Camera on layout" and I visualize the camera.

The cameras parameters are the same, the object are activated and BestShot are activated too.

I don't understand why it works only on 2 cameras but not on the 4 despite it's exactly the same configuration.

Thanks,

Regards,

Vincent

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  Doug Makino

  May 16, 2023 19:47

  Vincent,

  I had a similar issue with some Hanwha XNV-8083R. I ended up turning on BestShot and that got the object thumbnails coming into witness. I still see some inconsistencies with what shows up on the timeline versus what is shown as an object. 

  Did you find a resolution to your problem or any additional insights?

  Doug

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  Vincent INEO

  May 22, 2023 07:00

  Hi Doug,

  I didn't find a solution, I will wait until the next update hoping it'll be fixed.

  Vincent

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  Norman

  • Network Optix team

  May 24, 2023 12:58 Edited

  Hi Vincent INEO and Doug Makino,

  Can you please verify if the issue also exists in version 5.0.0.36634?

  Some improvements were made for the Hanwha camera without the use of BestShot.

  If you need to upgrade to version 5.0.0.36634, you can use the following in-client credentials.

  Build Number: 36634
  Password: thn04r

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  Vincent INEO

  May 25, 2023 09:27

  Hi,

  my client server is already in latest release 5.0.0.36634 :)

  Vincent

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  Norman

  • Network Optix team

  May 25, 2023 09:58 Edited

  Dear Vincent INEO,

  I've created a support ticket on your behalf. Please continue the conversation there.

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  Vincent INEO

  May 26, 2023 10:25

  Hi Doug, here's the answer : 

  Hi, thanks for the reply. I used the command and I can see that there was no bestshot image although bestshot was enabled in the camera. I tried to deactivate and reativate IVA and with the new Hanwha Firmware, a pop up appears :"If Confidentiality Zones are activated, BestShot will no send images". So I deactivate Privacy mask and it's worked ! A little bit problematic but it visualize the road so no privacy mask are required.

  Regards ,
  Vincent

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