Is the Nx Cloud up? Visit our Status Page for the current health and performance of the Nx Cloud.

Status Page

DWS auto discovery causing duplicate devices with Axis Cameras.

Completed
Jeff Jones
Edited

In DW Spectrum 5.0.0.36183 the Axis M2036-LE camera is double discovered. One works properly and the other is missing a MAC address, but shows up in the tree and triggers an "IP Conflict" message in DWS. If manually adding a device it only finds one.

This doesn't happen in DW Spectrum 4.2.0.32842, only a single device is found, but needs a specific ONVIF user to be added to the camera for it to work in v4.2.

0

Comments

6 comments

Date Votes
  • Ichiro
    • Network Optix team

    Hi Jeff,

    Can you check if you disable the ONVIF on the AXIS camera? For Nx Witness, AXIS camera does not need the ONVIF enabled.

    Thanks.

    0
  • Jeff Jones
    Edited

    There is no ONVIF user setup. As far as I know that should mean it is disabled.

    These cameras are shipping with AXIS OS v10 installed and from what I can tell after version 9 they disabled ONVIF by default.

    0
  • Ichiro
    • Network Optix team

    Hi Jeff Jones,

    I don't see the same issue on my AXIS camera with v10 firmware.
    Can you collect the Wireshark for us of this issue?

    https://support.networkoptix.com/hc/en-us/articles/360053308054-How-to-create-a-Wireshark-capture

    Thanks.

    0
  • Jeff Jones
    Edited

    See if there is something unusual in this. This should be just a single camera.

    [link]

    I don't know if it matters, but the cameras and DVR are plugged into a Trendnet TPE-TG160g switch and there is no internet gateway or DHCP server attached to that network.

    The DVR itself is connected to the internet through a secondary Ethernet port.

    Also, we upgraded the camera to that latest firmware v11 and it didn't improve anything.

    0
  • Tim

    I'm having the exact same issue with a new Axis camera on DW Spectrum 5.0.0.36183. I've had to turn off Autodiscovery to get around this issue which is frustrating. 

    This is the first Axis camera we've used, everything else is Digital Watchdog.

    Anyone have a solution to this yet?

    0
  • Norman
    • Network Optix team

    Hi Jeff Jones, and Tim,

    I hope this message finds you well. I noticed your recent topic hasn't received a response yet.

    To ensure that your issue is addressed promptly, I transferred your topic into a support ticket so that our support team can assist you with the investigation and provide you with the necessary assistance.

    Please let us know if there is anything else we can do to help.

    Best regards.

    0

Post is closed for comments.

Didn't find what you were looking for?

New post