Prompted to restart the NxWitness Client

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Daiki Kato

• January 26, 2023 06:36

Hi,

When the camera image is displayed on the NxWitness client for a while, the following dialog appears and prompts you to restart the client.

It says "Failed to connect to server" and says "You have to restart Nx Witness Client in compatibility mode to connect to this Server.", but the versions of Client and Server match.
Why is this dialog displayed? How should I deal with this?

Environment
- Client
Windows 11 Pro(21H2)
CPU i7-10510U
Mem 16GB
NxWitness Client 5.0.0.35745

- Server
Ubuntu 18.04.6 LTS
CPU ARM64
NxWitness Server 5.0.0.35745

- 2 cameras (Full HD 15fps)

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  Norman - Nx Support

  • January 27, 2023 09:39
  • Edited

  Hello Daiki Kato,

  This isn't expected behavior.

  Please check if there are nx_ini directories for the desktop client and check the desktop_client.ini file.

  Can you copy/paste the contents here? Or provide a screenshot? 
  We suspect that there is an option like:

  developerMode = true

  If you change the value true to false and restart the client, it should be resolved.

  The locations of the nx_ini file can be found in THIS support article.

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  Daiki Kato

  • January 31, 2023 04:46

  Hi Norman - Nx Support,

  Thank you for your reply. I am asking the customer to check if there is an nx_ini directory. I will report the results as soon as I know them.

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