Licenses on Merged Servers caused recording to stop when one system was offline too long

In Progress

Comments

5 comments

  • Avatar
    Norman - Nx Support

    Hi Matt Barber,

    To be honest, I have no clue what happens.

    Your theory is right;

    If server A has 50 cameras + 50 licenses channels, and server B has 50 cameras + 50 license channels, the grace period would be irrelevant if the connection breaks between both servers.

    Would it be possible to share the output of the following API call:

    https://<serverIp>:7001/ec2/getFullInfo?format=json

    Ps. I do recommend upgrading the system to 5.0.0.36183. You can use the following in-client credentials to upgrade:

    Build Number: 36183
    Password: 9wubdq

    0
    Comment actions Permalink
  • Avatar
    Matt Barber

    Sorry for the delay.

    Update.. Just got access via Teamviewer for this system, but they may be blocking cloud access via firewall or similar.

    I couldn't save the file on the local machine as a .json file.  The API generated a browser page full of text.  I copied and pasted into a text file and saved as a .json.   I got an error when I tried to save the page and info directly from the browser.

    I disconnected the system from the cloud in an attempt to bring re-connect and potentially fix the issue of connectivity to the hive.

    That didn't resolve the issue.

    The licenses show on the local machine in licensing section of the software, but it still ties licenses up on servers that are not available on the non-working internet connection.

    Upgrade will need to wait for the moment until I can get all systems to talk to each other via cloud.

    0
    Comment actions Permalink
  • Avatar
    Matt Barber

    I don't see an option to share the .json or text file I was able to generate. 

    I put the txt renamed .json file on my citrix file share if you want to grab it that way.

    <LINK_REMOVED>

    0
    Comment actions Permalink
  • Avatar
    Matt Barber

    This may not be helpful at this point, but I had to completely re-build 4 systems and re-merge after the issues at hand.  The data I tried to provide is probably moot now.  :)

    Still not sure why licensing on a system that was licensed independently before merging to a group would go dead when connection to the cloud was severed for an extended period of time.

    Is there any knowledge of the issue, or if this issue has been addressed in 5.0x vs. 4.x?

     

     

    0
    Comment actions Permalink
  • Avatar
    Norman - Nx Support

    Hi Matt Barber,

    I checked the file you provided, and couldn't see anything related to the reported issue.
    Do I understand, the issues resolved itself after you upgraded from 4.x to 5.0?

    There should be no difference in behavior in this regard.

    If you like, I can transfer the topic, into a support ticket so we can check the system through TeamViewer?
    Please let us know.

    0
    Comment actions Permalink

Please sign in to leave a comment.