Issue with Software Crashing

Answered

Permanently deleted user

December 12, 2022 15:35

Hi,

One of my clients seems to be having an issue where the software crashes while he's searching for footage etc. Seems to have started since the latest update. See error image below.

Any thoughts?

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  Ichiro

  • Network Optix team

  December 13, 2022 07:47

  Hi Philip Benard,
  
  Can you provide the Nx Witness version to us please?
  Also what is the procedure to reproduce this issue? Do you have the full crash report?

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• 

  Ichiro

  • Network Optix team

  December 14, 2022 06:55

  Hi Philip Benard,

  We have added some fixes on MAC client in our 5.0_patch, as well as some extra debug symbols for our MACOS desktop client Do you think you can update to the version listed below to check if the same issue persists?

  https://beta.networkoptix.com/beta-builds/default/5.0.0.36096/index.html

  Build Number:		36096
  Password:		hqbper

   

  We suggest you can do the clean uninstall then install again to reduce the uncertainty, and if the issue persists, please let us know. 

  Thanks.

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