PTZ: Pan, tilt are always 0 from the response of GetDevicePositionPtzCommand command

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Nhat Nguyen Trong

• December 01, 2022 16:27

Hi Team,

I'm having an issue getting the Pan, tilt, zoom detail from camera. When I change the PTZ device position, the zoom value is returned as expected but the pan, tilt value are always 0. I investigated with Onvif Device Manager program and found that the range of pan, tilt value is (-1, 1). So I doubt that the pan, tilt value are assumed to be integers.

Below is the camera detail and a sample response from GetDevicePositionPtzCommand command

Could you check it and tell me how to get the right values of pan, tilt?

Thanks,

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  Nhat Nguyen Trong

  • December 07, 2022 10:13

  Hi, anyone here can help?

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  Norman - Nx Support

  • December 07, 2022 13:42

  Hi Nhat Nguyen Trong

  The data that returns, is the data the camera provides, so I doubt we can do anything, but if you can provide remote access through port forwarding to the applicable PTZ camera, I'm more than happy to take a look, but it seems like something the camera vendor has to resolve.

  Are you able to set and call presets?

   

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  Norsalha Mahamud

  • December 12, 2022 04:17

  Hi Norman,

  Yes, we can  set and call presets.

  Please email me so that I can give you the remote access details.

  Thank you.

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  Norman - Nx Support

  • December 12, 2022 08:18

  Hi Norsalha Mahamud,

  Can you tell me the issue you encounter?
  Is it similar to the issue Nhat Nguyen Trong experiences?

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  Norsalha Mahamud

  • December 12, 2022 09:34

  Hi Norman,

  Yes, same problem. Actually, I am working with them to solve this issue.

   

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  Norman - Nx Support

  • December 12, 2022 11:12

  Hi Norsalha Mahamud,

  I have created a support ticket on your behalf.

  Please share the forwarding details in the ticket for further investigation.

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  Norsalha Mahamud

  • December 14, 2022 02:55

  Hi Norman,

  I still haven't receive any response from Nx support team regarding this issue.

  Please help to advise. Thank you.

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  Norman - Nx Support

  • December 14, 2022 08:40

  Hi Norsalha Mahamud,

  I have created ticket #32332 on Monday 12:11 pm on your behalf. Please check your pending tickets.

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  Norman - Nx Support

  • December 22, 2022 09:22

  The device provided unexpected responses to the Onvif requests and the manufacturer will be informed by the reseller, so we are going to assume your question has been answered and set this topic to 'Completed'.

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