NX Witness crashing upon startup on Mojave 10.14.6
Answered
Hi,
I'm having issues with NX Witness 5.0.0.35745 on a Macbook Pro 13 inch 2019 running Mojave version 10.14.6
I was also having similar issues on this set up running NX Witness 4.2.0.34860 (we upgraded the server hoping that a server/client upgrade would fix the issue).
Currently the server version and client version is 5.0.0.35745
NX Witness installs fine but whenever we try to open it, it crashes upon starting.
I have also tried a clean uninstall/install via the instructions found here: https://support.networkoptix.com/hc/en-us/articles/360002786013-Nx-Witness-Clean-Uninstallation
Crash report:
When trying to open from terminal:
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Hi Devvon Monahan,
Can you try the version below with some crash/debug symbols? There are several crashes were fixed and included in this version.
https://beta.networkoptix.com/beta-builds/default/5.0.0.35906/index.html
If the issue persists, can you help to provide the client verbose log and crash report with the updated version?
Thanks.
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Hi Ichiro,
It is still not working on the new version. Below is output from the log file after converting to xml format and changing the log level.
Note, the error looks exactly the same as what it did before I did the update.
I also tried a fresh install of this patch, rather than on top of.
Thanks.
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Hi Devvon Monahan,
Understood, I am going to raise an internal ticket for this issue.
Please check your inbox for the system notification and then provide the necessary information. Thanks.0 -
The issue can be fixed by updating the MACOS to the latest one.
Thanks for Devvon Monahan's test and contribution.0
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