Anton Babinov

Hi Mat, generally, if you'll open 10 streams of the same camera in a desktop client, you'll that streams won't be perfectly synced. Also, the server starts reading the stream's frame not with the f...

Hello Ashot, could you please give more details about your scenario? How many custom images you need to assign to an object? How this custom image will be used by end-user?    At the moment you can...

Hello Chris, if mediaserver application stops/starts every 30 seconds, it might indicate that process crashes and we'd need to take a look at crash dumps from your machine. Please take steps bellow...

Hello David, I'm guessing the main difference is the build number of VMS. There was a bug introduced around February 17-28 and fixed late April 2023 in 5.0 branch. Our latest 5.1 release shouldn't ...

Hello Erhan, we don't support Fedora and as far as I know we do not have any plans to support Fedora in near future. 

Hello Paul, if you've reinstalled just software components, reactivating same license on same hardware shouldn't be a problem. However, if your hardware was changed, old license key still linked to...

Hi Ashutosh! What error do you see when attempting to login with second account? Do you see same problem when trying to login via WebAdmin interface? For as long as second account isn't disabled yo...

Hello Michael, Please provide more information about your system. You can use our request template - https://support.networkoptix.com/hc/en-us/community/posts/7430083630615-Support-Request-Template...

Hi Antonio, I've checked devices specification and I didn't find anything about ONVIF support. This device needs ONVIF Profile S support to be compatible with our VMS system. If you have access to ...

Hi! From VMS perspective it is more reliable to work with local storage as we exclude network issues from the list of potential problem. For as long as your storage handles required read/write spee...