Licences and Reformatted hard drive

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Paul Pittaway

• July 15, 2023 11:52

Hi guys

I had a Ubuntu crash after a recent upgrade. In my wisdom I decided to reinstall the software and completely forgot to release the licences. Now I've reinstalled the old software again, is there a way I can reinstate the camera licences?

 

Thank you

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  Anton Babinov

  • July 18, 2023 08:17

  Hello Paul,

  if you've reinstalled just software components, reactivating same license on same hardware shouldn't be a problem. However, if your hardware was changed, old license key still linked to old hardware, so it wouldn't activate. If that's the case, you should reach out to NX distributer who issued your license key with licence deactivation request.

   

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  Paul Pittaway

  • July 19, 2023 05:56

  Thank you.
  I got the supplier to reset the licences for me, so all good. Thanks for replying

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