Anton Babinov

Hi, we are not familiar with Rabbitmq, so we won't be able to provide clear guidance. What kind of issues are you having? It looks like having Rabbitmq thread inside the plugin for each device agen...

Hi Yihsuan, Virtual cameras usually used to import previously recorded footage to the archive and there is no live stream to access for such cameras. As a result, when you accessing rtsp://192.168....

Hi Byron. cloud service doesn't provide any specialized API for communication with VMS system. Mainly you can use cloud as proxy to access VMS systems which aren't exposed via internet.  If you don...

Hi Yoshitaka, I believe most functionality can be implemented via nx rules engine.   Customers using Xprotect, use the alarm function to activate some screen layouts, so-called the view group, to ...

Could you please enable DEBUG logging on the mediaserver and show me debug log? DEBUG log will include more data and will help us to understand the issue. You can follow step from this article to c...

Hi Yihsuan, setTime is a proprietary API which works only on the deprecated NX1 hardware boxes. Could you please provide more details on what you're trying to do? Currently VMS server uses OS time ...

Hi Reynard, could you please provide more info on your environment?  do you have hive servers located locally or all of them are speared in different networks? Do you send your API request to speci...

ObjectBestShotPacket class can only be used for detected objects. It is expected that analytic plugin can crop source image or replace source frame with external image. At the moment metadata SDK d...

Hi Jason, The server plugin returns the manifest string as follows. Engine::manifestString()            "preferredStream": "secondary", DeviceAgent::manifestString()            "capabilities":"dis...

Hello Hendrik,   How am I supposed to handle it? Is there some setting in the system, or should I  put all the needed information into the 'caption' and 'description' fields of the pushPluginDiagn...