Licensing Support

Tim,  I have just reproduced your steps and I have no problem using the Chrome browser. First, I see the same 3 large dots in the center of the screen, and then the picture is downloaded from the c...

Hello Tim,  Please provide more information:  Provide details about the environment Nx Witness is running in. This includes information such as what version/build of Nx Witness are you using, what ...

Hello Tyler,  Thanks for reaching out.  Please follow the below steps for the troubleshooting and share the result with us: 1. Check the firmware version of the Nx Server and the Bosch camera Pleas...

Hi, It seems like the issue will require further investigation, as a result, we would like to connect remotely to your camera with the reported issue in order to resolve the problem as soon as poss...

Hello Selwyn, Please check THIS support article, that describes how to sideload the 32-Bit application, this should be a solution.  https://support.networkoptix.com/hc/en-us/articles/360041546373-H...

Hi,  Thank you.  Please, follow this guidance as mention in the following support article: https://support.networkoptix.com/hc/en-us/articles/216517857-ONVIF-Camera-troubleshooting-guide  Let us kn...

Thank you,  Please, delete this camera and upgrade your VMS to the latest patch:  In-Client Upgrade: Build Number:   33579 Password:   xxluxn Download Links: Ubuntu Linux Ubuntu x64 - Cli...

Hello,  Thanks for reaching out. Can you please give us exact build version of VMS you are using?  You can find it here: main menu-->system administration-->updates.  Is Build Date: 2019-12-18 firm...

Hi Thomas,  Just checking in to make sure you received our response as it has been a while since we have heard from you. Please let us know if you still need help by responding to this email. We ar...