Nx Support

The support page within Nx Connect provides a link to a dedicated, external resources page and a method to download a debug file to assist with troubleshooting.Support PageClick the Open Support pa...

The instructions on this page outline how to move an existing Cloud-Connected Site from an individual account to an Organization.See Upgrading to Enterprise if working with a Professional Edition S...

This topic will cover how to add a Core (recording) Service to a device and confirm the reported number of available and in-use Services updates accordingly.NOTE: Services can only be added to devi...

Confirm or change the active Channel Partner. Use the search service to locate a usage statement, or click on the Usage Statement tab and select a Channel Partner / Organization from the list disp...

Log into Nx Connect as a Channel Partner Administrator. Select the Organizations tab on the left side menu. Click the Create Organization button Next you will navigate through the creation dialog ...

Review the Status description before taking this action. Status changes made to an Organization will be applied to all Sites within the Organizations. Use the global search function or select the O...

An Organization must grant their Channel Partner one level of access to enable the Services and Keys to function.Open the individual Organization page.Click the Edit button the upper right-hand cor...

An Organization cannot be removed once created. Set the Operational Status of inactive organizations to SHUTDOWN to prevent Subscription Services from being used and/or incurring additional costs.

Creating a Channel Partner enables the delegation of further Channel Partners and Organization management to another entity. NOTE: The active Channel Partner is responsible for the cost of all Subs...

There are two currency settings within the Nx Connect portal.The first is the Assigned Currency set by the Channel Partner who provides your services.The second, known as Your Currency, is the curr...