Zack Sauve

Norman, 6.1.2 was released on the NX Side, is it available for DW so I can upgrade our site so we have the original behavior back? 

Thank you for the clarification, Norman.While I understand the rationale behind the reseller-based support model, this is disappointing for organizations like ours. We operate and self-administer a...

I had this same question before as we were considering transitioning from DW Spectrum to either Hanwha Wave or the original NX Witness software. These instructions should work to do this. https://s...

Hi Norman, Will the published patch work with DW Spectrum or will that require a different file? Myself and the other dispatchers will be thrilled once I get the system patched as the new behavior ...

I had this issue on our computers too. It's something to do with OpenGL graphics. Force it back to DirectX. The article below will give you a batch file to run to switch the graphics. This must be ...

This is happening to me as well on the DW spectrum version. I was forced to delete & re-add a user to fix the issue as a workaround but it’s not ideal.

Ruslan, That worked. Analytics are now showing up on the system after deleting and re-adding the camera. Thanks again for the help! A new issue came up though regarding camera licensing. The LTS Du...

Good Evening, Ruslan,  Still no change. I have a wireshark capture file for you. See the link below: https://www.dropbox.com/scl/fi/oydts7cbggnemp1knbslu/Wireshark-capture-08-01-24.pcapng?rlkey=v4b...

Got the file, and pasted it in the media server folder following the above instructions. The "Plugins" tab does not show on the camera, and when I go into the camera rules section, it does not allo...

It's still advising that I need access