Ruslan Zinatullin

Yes, you can change the client device. When you will connect the new client to the server, you will see all activated licenses, because they are tied to the server, not to the client. The message a...

Hello, The limit for license activation is applicable only for the server hardware.

Hello Henk, Currently we do not support ONVIF motion alarms. It is in our roadmap, but we do not expect it to be completed and released earlier than in v7.0.

Hello Jonas, Please check these links: https://support.networkoptix.com/hc/en-us/articles/360010795813-Firewall-Passlist https://support.networkoptix.com/hc/en-us/articles/115013068348-What-Network...

Hello Chris, As I see, a ticket has been raised, so further conversation will be organized within the ticket.

Hi Victor, It is an expected behavior that fast playback does not work for PTZ cameras in live view mode. So, you must stop playing live view to be able to use arrows for fast playback.

Hello, Supported formats for video exporting are .mp4, .avi, .mkv and .nov.

Hi James, It seems like there are two cameras on the network trying to use the same IP address, "10.3.120.25". To avoid network connectivity issues, you should change the IP configuration for one o...

Hello Yoshitaka, Vincent is right, this camera should use only one license. If there is any issue with licensing for the camera, please let us know and we will be able to provide a quick fix.

Hello Miguel, The licenses are tied to specific servers but are applied across the entire system. In your case, the system indicates that "At least 10 Professional Licenses are required." It means ...