A camera is missing its license but licenses are assigned to the server.

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Miguel Dina

This system is a Hive composed of 19 servers.

Licenses were added to each server. See image "CMDS Lics.jpg"

One server is offline.  See image "Servers.jpg"
Server #2 on the list "06 Bella Terra Mall" is ok and has 12 lics. on it.
Camera "06 ATM 3" on 06 Bella Terra Mall can't enable its license.

How can this be?

Your help plz. Thanks in advance,

Miguel Dina

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    Ruslan Zinatullin

    Hello Miguel,

    Sorry, the images are not shown, could you please add them again?

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    Miguel Dina

    Hello Ruslan,

    Sorry for the confusion.

    I will add the images.

    Thanks in advance.

     

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    Ruslan Zinatullin

    Hello Miguel,

    The licenses are tied to specific servers but are applied across the entire system. In your case, the system indicates that "At least 10 Professional Licenses are required." It means that 10 cameras in your system have recording enabled without an assigned license, which is likely due to those cameras being connected to an offline server.

    To resolve this, you can either bring the offline server online (if possible) or disable recording on 11 other cameras to free up a license for the camera you wish to enable. Please note that you can disable recording on the cameras from the offline server if that suits your needs.

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    Miguel Dina

    Dear Ruslan,

    I could solve the issue with my client, so far this problem is solved.

    Thank you for the support and your collaboration, it is really appreciated.

    Have a good one.

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