Ruslan Zinatullin

Hi Rie, You can filter out  these messages in rsyslog, because we use only our own log files for troubleshooting. If necessary, you can refer to these articles about our logging procedures: https:/...

Hi Gil, I haven't heard any updates from Robin. Could you please review the settings mentioned in my previous reply?

Hello Patrick, You can use "Power Users" group for these purposes. The current Admin role is the same as the Owner role in previous releases and we always had only 1 local and 1 cloud owners.

Hi Rong Fan, LDAP group support has been implemented starting from version 6.0.

Hello Selwyn, Sorry for a late reply, Do you see this delay in the video image only in Nx? What about VLC and the camera web interface?

Hi Robin, At first glance, it looks like a ROI zone is configured in the plugin settings. Could you please double-check the Plugins tab in the camera settings? If nothing is configured there and a ...

Hi Mark, For your case, you should set up the following queries: A query to the OU where all your groups are located, or separate queries for each group (including nested ones). A query to the ...

Hi Paul, You can use HTTP streaming API request (https://<server_ip>:<port>/media/<deviceId>.<format>) with parameter stream = 1 to export low quality stream.

Hello Simon, You can use the 'Power Users' group to grant the necessary rights. There can be only one local administrator in this group (and one cloud administrator if the system is cloud-connected...

Hi, A support ticket is received, so further conversation will be done within the ticket.