Anderson Chang

Hi minh le, The Nx Witness is a surveillance system which is designed to retain video recordings as much as possible, when the storage volume is full, the Nx Server automatically recycles storage b...

Hi Qiang Zhao, Generally, it is suggested to upgrade the entire Nx System together, so all the server and client instances will benefit from the newer release software. However, if you are not able...

Hi Iain Scoular, This is a common issue with Hikvision NVRs, and we do have a workaround for it. However, this workaround requires forwarding the device to us so that we can tweak and verify the co...

Hi Qiang Zhao, Please share the hardware and software configuration with us first.Including the CPU, RAM, GPU model name and the driver version, and the Windows version.Please make sure the device ...

Hi cgjeon, I just tested the Server Started event rules on my 5.1.4.38659 environment, and it worked as expected. Could you share the screenshot of the Server Started event rule on your system with...

Hi Baxter Hellyer, Unfortunately, Nx Witness does not support restricting user access to only the last hour (or any specific time period) of footage. The current user and group settings allow only ...

Hi Kabi Ng, It seems the issue required further investigation, therefore, I have transferred your topic to a support ticket. Please continue tracking and discussing through the mail. Thank you.

Hi Oliver Bird, Please use the Get Video Walls API /rest/v2/videoWalls to obtain the videowall GUID. For further information regarding the Get Video Walls API, please visit our VMS Server API Docum...

Hi Bas Kraak, May I know do you connect to the Nx System with the account rather than the owner user role? Please note that only the owner account could connect the Nx System to the Nx Cloud. Here ...

Hi Maria Smith, According to the screenshot, the four ST4000VX hard drives are connected to the USB interface.Based on this information, it seems that the Nx Witness server has correctly detected t...