Norman

Hi Dan,Thank you for your thoughtful feedback and for your long-term support as an installer. I'd like to clarify a few points to address your concerns: Legacy Version Support: For systems dedicat...

Hi mario navas,If you didn’t enable 2FA yourself, your system administrator may have turned it on for your account. They should be able to help you get set up! If you need more help, feel free to r...

Hi Julie Aurouze,Just a quick heads-up: the endpoints you shared are currently deprecated. To ensure everything runs smoothly and securely, please transition to using our current REST API (v4).Here...

Hi SD Thanks. Both fixed should be present in the next release, until then you can continue to use the resource_data.json file I shared. Please, don't depend on the link, since I might share it wit...

Hi Today,Thanks for reaching out! Because this specific issue requires a more detailed technical review, we aren't able to assist you with it directly here in the community forum.I highly recommend...

Hi bytesitter,Herwick AG isn't an Authorized Reseller. For a complete overview of our authorized resellers you can visit https://www.networkoptix.com/my/how-to-buy. Below a screenshot for Germany: ...

Hi SecurityDepot,Here is the new file for the Avycon device: LINKCould you please test it and confirm once it is working as expected?Moving forward, you should be able to resolve and manage request...

Hi Today Allow me to respond per number:  The fix, as provided in ticket #50427, will be part of the 6.1.3 release. If the customer uses the current release, they need to use the file with version ...

Hi Today,Please tell me, if you removed the ecs.sqlite, and restarted the Media Server, were you prompted to setup a new System? You can't calibrate the Advanced PTZ option yourself. If the issue r...

Thanks bytesitter,Who is the reseller? All of our Authorized Resellers are equipped to resolve such issue. With kind regards.