Norman

Hi Today,In that case, assuming it isn't a production system, just (re)move the ecs.sqlite Site database file and restart the Media Server application. Then the system will be defaulted, and the re...

Hi @...,Please check the following support article for the applicable for the process to Activate a license offline. Best regards. 

Hi Today,The files was in the exact same file path as the resource_data.json file used for version 6.0.0.670. However, when you saved the 6.0.0.670 resource_data.json file to that location, it over...

Hi bytesitter,If you contact your Authorized Reseller, they can deactivate the licenses tied to the old HWID, and allow you to activate them on the new HWID. Please assure you share the new HWID wi...

Hi Today,The file is fine. As said, you previously had a file with version 6.1.0.677, so the new file won't be applied, since the version number is lower.  As said, we highly recommend reaching out...

Hi Today This value comes from a previous resource_data.json file, and also explains why the fix wasn't applied. The VMS always uses the resource_data.json file with the highest number, and ignored...

Hi Mark,Thanks for bringing this to our attention. Because this issue requires a deeper dive into your specific setup, we highly recommend reaching out to your Authorized Reseller as soon as possib...

Hi Today,Please share this information with your authorized reseller, so they can figure out why it doesn't work. The default version for Nx Witness 6.1.2.42921, should be 6.0.0.669, so the version...

Hi Today,To confirm whether the resource_data.json file has been successfully applied, please check the version number reported by the VMS. You can do this by following the steps below: Open a web ...

Hi Ben Evans,Thank you for sharing your experience and providing the script.We would appreciate it if you could also share your insights on Digest Authentication by participating in our survey, whi...