The session expires every day
Answered
In the new version of NX (5.0.0.35270) I get messages about the end of the session in the cloud. This happens on several machines every day. Is it possible to somehow disable this automatic logout? I already have the option unchecked: Limit session time to
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Hi Adam Kubicki,
Please update your system to 5.0.0.35745 and the session expiration time will be extended to 30 days.
Build: 35745
Password: x7fivlPs. this build contains several fixes for known issues, and therefore we encourage to upgrade.
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Is there anyway to make an option to extend the length of cloud login timeouts. Every 30 days is too often for many of our customers. We get calls often from customers not realizing all that happened is they were logged out of the app. If they’re at home they always see the local system click on it, and their cloud account doesn’t work. Or some of our customers use cloud logins as a live monitor of multiple cloud systems and they go off every 30 days. Mouse and keyboard usually are tucked away somewhere and forgotten because it’s purely a viewing station. Creates a headache.
Best would be an option to extend sessions to indefinitely. At least a pop up explaining what happened pointing the user back to a wave sync login instead of them having to remember it’s not the giant icon in the center with the name of their business but the log in to wave sync icon.
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I have updated our Wisenet Wave system to 5.0.0.35745. Our clients are seeing the Wave Sync cloud clients being logged out more than every 30 days. They are connected to two separate systems using two instances of the client application, both owned by the same cloud account and both are viewed with the same cloud client account. Could that be causing an issue with the 30 day timer?
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Dear Calvin Wientjes,
Please take notice of my comment HERE.
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