Upgrade to V5 some cameras lost credentials

Completed

Warren Bull

October 10, 2022 21:17

I've got a customer with 40 cameras on their system and we just did an upgrade to V5. Now 2 cameras (older dahua models) have dropped their credentials and are showing a padlock.

In the old days we could go into the folder for the camera and look up the credentials in the info file, but it appears as of v5, these files are scrambled (assuming for security purposes)

The cameras credentials are unknown at this point but there is a 3rd camera of the same type that is still connected and working and it has the same password as the 2 that I'm having a problem with.

How can we dig in the guts of the system to pull the password from the working camera and apply it to the 2 that need it?

Thanks

 

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  Wendy Chuang

  • Network Optix team

  October 11, 2022 06:26

  Hi Warren Bull,

  The software should NEVER allow anyone to dig the password from any file - It will increase the security risk. If customers could do it in the past, it should be an issue with the older version.
  
  If you see the padlock icon after upgrading to v5, the first thing is to check whether the original credentials could work on the camera's webpage and ONVIF device manager. Once the credentials are correct, we could help to check what's wrong there.
  
  Moreover, could you share the model and firmware of Dahua's camera with us?
  Thank you.

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  Warren Bull

  October 13, 2022 00:42

  Hi Wendy

  I did eventually manage to track down the passwords for the cameras, but the lock icon stayed. I had to upgrade the firmware of the cameras from v2.2 to v2.4 and then it worked fine.

  Unfortunately I can't tell what the model numbers are, these are 1st gen Dahua cameras where they didn't bother putting that information in the camera webpage or on the serial number sticker itself.

  Thanks again for your assistance

   

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