Nx Witness dodgy installations

Completed

Permanently deleted user

October 05, 2022 09:33

Hi,

Not sure if this is even an option or if I am asking in the correct place, but I know with some other brands, dodgy installers/integrators that do not know what they are doing get banned/not allowed to install their products. Is this the case with NX witness also?

 

I have a client that has approx 65 sites all with NX witness on dell servers and the installations are horrible, for example, 136 cameras on 1 server that is lagging etc multiple pieces of equipment supplied by the installer are wrong or can't handle the installation/amount of cameras etc. 

My client now wants to move to a different VMS solution (65 different sites) but I am trying to show them it is not a software problem if the installer installed or supplied the wrong hardware.

Would be good if we could get installers like this reported or blacklisted because I lost the original tender to this dodgy installer and I have multiple reports conducted for my client to submit to the original installer.

 

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  Norman

  • Network Optix team

  October 05, 2022 12:53

  Hi @...,

  I hope you can understand, that it is not up to us to decide who is dodgy or not.
  But I'll inform our Australia team about this topic to see how we can support you in this situation.

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• 

  Norman

  • Network Optix team

  October 06, 2022 08:46

  Hi @...,

  I was notified that our Australia team has reached out to you.

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