V3.0.0.15297 will install and attempt to run, but will not open.

Answered

Ryan Sacchetti

October 04, 2022 21:19

This version Runs on 4 other PCs with windows 10 64-bit V 20H2 OS build 19042.2006. They are basically identical. V5.0.0.35270 runs but cannot use since the nx black box versions are so old.

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  Norman

  • Network Optix team

  October 05, 2022 07:31

  Hi Ryan Sacchetti,

  Version 3.0 is from 2017 and in the meantime many updates were made in Windows 10 that might have broken compatibility.

  What do you mean with Nx Black Box versions?

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  Ryan Sacchetti

  October 05, 2022 14:04

  Hi Norman, The black box I refer to may be the model NX1 from what I have seen on the labels. With V5.0 I am able to see that network while connected locally (LAN) but it does not allow me to access it with user login and password which does work when I am using V3.0.

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  Norman

  • Network Optix team

  October 06, 2022 06:46 Edited

  Hi Ryan Sacchetti,

  Version 5.0 has a quit strict SSL support policy which cannot be implemented in the Nx1 devices.
  Please upgrade your Nx1 devices to version 4.0.0.31274.
  
  Build Number: 31274
  Password: t1u71t

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