When merging systems via cloud, servers disappeared

Completed

Permanently deleted user

September 30, 2022 06:48

I had problems merging new server with old one in client software. Via cloud portal it took couple of days (7 servers total), and now all servers disappeared in cloud account. All server and client versions are 5.0.0.35270. How can i fix this?

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  Norman

  • Network Optix team

  October 05, 2022 07:54

  @...,

  Thank you for the provided information. It seems like the issue will require further investigation, as a result, we would like to connect remotely to your system with the reported issue in order to look into the problem as soon as possible. Would it be possible to provide remote access to the system through TeamViewer? If that is the case we will convert this topic into a support ticket, so you can share the login credentials privately. 

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  Norman

  • Network Optix team

  December 22, 2022 11:19

  We have not heard back from you in a while, so we are going to assume your question has been resolved and set this topic to 'Completed'.

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