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No Dropdown next to Server

Answered
Permanently deleted user

We had an issue with one of our servers in which we needed to rebuild the database from scratch.

Currently, we have no dropdown icon next to that server to see all of the cameras associated with it.

On the NX Server that is running these cameras, this is displaying correctly.

I have checked camera & resource settings to confirm that these cameras re-adding to the system did not remove from permissions, but they are not even listed here:

Any suggestions would be greatly appreciated as we have a lot of store management that use these cameras for incident reports and countering theft.

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Comments

4 comments

Date Votes
  • Norman
    • Network Optix team

    Hi @...,

    No dropdown, means no cameras were added to the server.

    See my system:

    Server 1 holds and records all cameras, Server 2 (=RPI3) has no cameras and only serves as a notification server in case Server 1 goes offline.

    I would check the Camera List in the System Administration menu, to check on which server the applicable cameras are.

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  • Permanently deleted user

    Hey Norman,

    All cameras have been added to the server, they are just not visible. See settings here:

    This shows that a subnet search for all cameras has found the applicable ones for our "ZGR-07-NVR-JT-HBT" server, but also confirmed that these have "already been added".

    The tab on the left shows the check afterwards where no cameras are appearing in the camera list for the server.

    To the left again, still no dropdown for the server.

     

    So cameras are added and working, actively recording, etc. but just not visible to view.

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  • Norman
    • Network Optix team

    Hi @...,

    All devices are already added, mean that they actually were added in the past to the server, and are available in the system.

    Did you check:

    I would check the Camera List in the System Administration menu, to check on which server the applicable cameras are.

    If they can't be found in this Camera List, then we have something wonderful to investigate.

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  • Norman
    • Network Optix team

    We have not heard back from you in a while, so we are going to assume your question has been answered and set this topic to 'Answered'.

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