Server cannot be accessed

Completed

Permanently deleted user

September 27, 2022 07:59

Hello, My name is Timothy and I'm a certified NX operator. Recently I was looking into a server because the customer mentioned that their server is offline. When I checked, the server NX server was actually active inside the server. However, I cannot connect to the server through the NX desktop client. Sure enough, when I saw the customer's client through their notebook, It says that server is "offline", meaning that they've connected to the server but cannot do it now. How does one fix this problem?

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  Norman

  • Network Optix team

  October 14, 2022 11:05

  Hi @...,

  Is this issue still relevant?

  If so, it required to capture the event in the server logs at the VERBOSE loglevel.

  Please check THIS support article for the steps to take for collecting VERBOSE logs.

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• 

  Norman

  • Network Optix team

  December 22, 2022 09:17

  We have not heard back from you in a while, so we are going to assume your question has been answered and set this topic to 'Completed'.

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