All nx cloud sites are “UNREACHABLE”

Answered

Daniel Francis

September 22, 2022 00:45

I have checked my cloud systems this morning and all sites have become unreachable. Please help

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• 

  Norman

  • Network Optix team

  September 22, 2022 10:06

  Hi Daniel Francis,

  Please check THIS support article about unreachable systems.
  This should help you to resolve the issue.

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  Daniel Francis

  September 22, 2022 10:24

  This has been resolved by yourselves….? There was an issue with all 5.0 sites becoming unreachable.

  This has now been fixed your end and everything is working correctly.

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• 

  Norman

  • Network Optix team

  September 22, 2022 12:17

  Hi Daniel Francis,

  It might. After my reply, I had an internal call, and I got notified there were some changes made in the cloud platform.

  But it is good to hear all is resolved now.

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  Daniel Francis

  September 22, 2022 12:26

  Thank you for your response though. Much appreciated

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